Good questions. Clear answers.
What to expect before you ask, before you pay and after the work is done. Questions about one service are answered on that service’s page.
Choosing the work
Three monthly plans and four one-time alternatives.
Which plan should I choose?
Start with Local Growth for a new up-to-five-page site and bounded local work. Care is for an eligible existing website. Growth + Follow-up adds one supported inquiry workflow and its monthly check. We confirm access, actual stack and fit before committing.
How much are the plans?
Local Growth $795/month, $9,540 initial 12-month total. Care $295/month, monthly with 30 days’ notice. Growth + Follow-up $1,195/month, $14,340 initial 12-month total. The website plans then continue monthly with 30 days’ notice. Sending a request does not enroll you.
Is the included website free?
The website is included with a paid 12-month plan, with no separate upfront website build fee. There is no claim of free service, a $3,500 saving or a discount. The monthly price, full initial total and cancellation treatment must be reviewed together. Care does not include a new website.
Can I choose a one-time setup?
Yes. Standalone prices: Google Business Profile Cleanup $500; Website Setup $3,500; Local SEO baseline $1,500; Inquiry Follow-Up Setup $1,500. Payment milestones are agreed in writing. No plan is required. Existing individual agreements retain their terms.
Can services overlap?
Overlapping profile and page work is identified in the written scope so it is not billed twice. There is no automatic extra discount. Custom AI is quoted separately.
Do you promise more leads or higher rankings?
No rankings, leads, sales, revenue or AI recommendations are guaranteed. We deliver defined work and record what was checked; search engines and AI tools decide what they show.
The free fit check
A request before a commitment.
What is the free 15-minute fit check?
A free check of whether a service fits your business. It is not a full audit or free implementation. Request it at /first-handoff. Sending does not book a call, reserve work, enroll you or authorize a charge.
Can I pay or enroll here?
No. The website has no plan enrollment or checkout. Scope, access, capacity and exact written terms must be approved before any payment method is arranged.
What is the free AI visibility check?
One business, three fixed questions total across up to two services named in advance. A dated snapshot, not a score or ranking promise. Availability and supported access are confirmed before a check. The form requests a reply and does not run a check or send a report automatically.
The monthly work
Defined work, with explicit limits.
What is shared by all plans?
One business, location and site; one Google profile/business-details check, up to 10 review-reply drafts you approve and publish, one existing inquiry-form test, a concise report and three fixed AI questions total across up to two named services. Supported hosting and routine platform care depend on confirmed stack and access.
What does Local Growth add?
Once: an up-to-five-page website, eligible Google profile cleanup and SEO baseline on up to three pages. Monthly: two approved Google profile posts; one existing-page improvement up to 500 words OR an equivalent scoped technical fix; up to 30 minutes of routine text/image edits. One 20-minute quarterly review.
What does Growth + Follow-up add?
One supported inquiry workflow with map, up to five approved templates, escalation, five acceptance cases, operator guide/demo and one revision. Monthly: a five-case test, error review and one small change up to 30 minutes. One 20-minute monthly review replaces the quarterly review. It does not staff your inbox.
Does Care include workflow monitoring or page optimization?
No. Care checks one existing inquiry form and the shared essentials. It includes no new site, new page or page optimization. Monitoring one accepted workflow is a separate $295/month alternative, with its own scope.
What if I need more work?
Extra pages, locations, workflows, integrations, voice/chat AI, ads and daily inbox staffing need a separate quote. No unlimited support. Unused monthly deliverables do not roll over. Metered AI/SMS/phone/software, domain registration and applicable taxes are separately disclosed; no tools are purchased automatically.
Term, cancellation and handover
Review these alongside your written scope.
When do payments and the term begin?
The first regular payment and the initial-term clock begin at the agreed kickoff, after scope, access and content are accepted. Monthly payments cover the following service month and fall on the kickoff anniversary; if a month lacks that date, payment falls on its last calendar day. Sending a request or waiting for readiness does not start billing. A completed paid month is a full service month that has elapsed and been paid; advance payment alone does not complete it.
How do plans renew?
Care runs month to month. Local Growth and Growth + Follow-up have an initial 12-month term, then continue month to month with no new 12-month renewal. Care and post-initial-term cancellation take effect at the end of the next paid service period that provides at least 30 days’ written notice. There is no partial-period proration solely for that cancellation.
How is early cancellation calculated?
During the initial 12 months, cancellation takes effect at the end of the current paid service period. Declining onboarding recovery replaces ALL future initial-term service fees; it is not added to those fees. Local Growth: $1,500 × remaining initial-term months ÷ 12. Growth + Follow-up: $2,100 × remaining initial-term months ÷ 12. Remaining months are 12 minus completed paid months at the effective cancellation date. Each recovery amount is capped at remaining initial-term service fees. After 12 completed paid months, recovery is $0. The current paid service period and properly due separately approved costs are reconciled once; no additional future initial-term installments are stacked onto recovery.
How do I give notice?
Send written cancellation to pb@primebridgeenterprises.com. PrimeBridge acknowledges it within two business days and confirms the effective date and reconciliation. Notice is effective when received; a delayed acknowledgment does not restart the notice period.
Can monthly prices change?
Initial-term monthly prices stay fixed for that initial term. Any price change after it, or for Care, requires at least 30 days’ advance written notice. You may cancel before the change takes effect, without an early-exit recovery charge for that post-initial period.
What if I cancel after six completed paid months?
recovery is $750 for Local Growth or $1,050 for Growth + Follow-up. A month must have elapsed and been paid. Recovery replaces all future initial-term service fees and is not added to them. The complete cancellation and prelaunch limits apply.
What happens before website launch?
Before a new plan website launches, early-exit recovery is also capped at documented completed work and approved noncancelable costs, less credits, and cannot exceed the declining recovery limit. Launch means the agreed website is deployed at its agreed address after the written acceptance checks; any authorized work before kickoff must be recorded in the scope. There is no early-exit recovery for an uncured PrimeBridge material breach.
Are prepaid amounts credited or refunded?
Unused prepaid service after effective cancellation is credited against amounts properly due, with each credit counted once. Undisputed remaining credit is refunded within 14 calendar days after reconciliation. PrimeBridge provides an itemized reconciliation within five business days of effective cancellation, subject to any unresolved disputed amounts. Delivered service is not automatically refunded; applicable rights and remedies remain in place.
What if there is a material breach?
Give written notice describing a material breach. The receiving party has 15 calendar days to cure it where reasonably curable. If PrimeBridge leaves a material breach uncured, no early-exit recovery is due; this does not waive other applicable remedies or automatically excuse all otherwise properly due fees. Paper Trail’s separate 30-day refund policy does not apply to these service plans.
Who owns the website and accounts?
Your domain, business accounts and supplied content remain yours. You have an ongoing license to use the delivered website during each paid service period. Within 10 business days after the full initial term is completed and paid, or an agreed early-exit settlement is paid, PrimeBridge supplies the available website source and static assets as a downloadable handover package. Pre-existing software and third-party materials retain their own rights and licenses.
What hosting and migration are included?
Supported hosting remains active through the paid service period. Downloadable source and static assets are offered for handover; continued access is not held indefinitely to force renewal. Automatic hosted Sites-project transfer, database migration, nontransferable third-party licenses and free migration labor are not included. Replacement hosting and any migration work need a separate agreed scope. These plans make no commitment to host sensitive data or sensitive workflows.
What happens after a standalone setup?
You keep the agreed deliverables and business accounts. Inquiry Setup includes a 30-minute usage review about 14 calendar days after acceptance. A standalone setup includes no recurring plan. Website and local work include their stated revision and handover.
Are voice/chat AI or custom integrations included?
No. They require a separate scoped quote for tools, information, safeguards and workload. There is no universal starting price. Existing individual agreements keep their terms.
Does Inquiry Setup use AI-generated replies?
No. It uses client-approved templates. A person checks any separately scoped AI draft and approves each reply before sending.
How do you measure whether an AI task helps?
Compare preparation, checking, corrections and rework on like tasks before and after, while checking accuracy against approved source information. No savings are guaranteed.
About PrimeBridge
Confirmed company facts.
Where is PrimeBridge based?
PrimeBridge Enterprises LLC is a Texas company based in El Paso, Texas. We work with El Paso and clients remotely across the US.
How do I contact you?
Email pb@primebridgeenterprises.com, call (785) 307-5983, or request a free 15-minute fit check.
Who runs PrimeBridge?
Jerry Nkansah, founder and managing member.
Questions about one service.
Each service page answers what’s included, what isn’t, timing and what we need from you.
- Inquiry Follow-Up Setup
- One recurring inquiry or quote workflow, one supported existing platform and one operator: owner/status/next-action map, up to five approved templates, escalation, at most one simple native reminder or manual option, five tested cases, operator demonstration, walkthrough, editable guide, one revision and a 30-minute usage review about 14 days after acceptance.
- Local SEO & AI Search Visibility Setup
- Up to three existing pages: crawl, index and search accessibility, one aligned Google profile and a measurement baseline, with one revision.
- Google Business Profile Cleanup
- One existing eligible profile: core details, categories, services, hours and supplied photos, with one revision.
- Business Website Setup
- Up to five pages, mobile design, refined copy, one inquiry form, basic search setup, testing and handover, with one consolidated revision.
Still have a question?
Ask it in a fit-check request, or email pb@primebridgeenterprises.com.
Message for PrimeBridge
Re: a free 15-minute fit check
It’s a request, not an instant booking. It doesn’t reserve work, authorize a payment or include free implementation. Or see every way to contact us.